Frequently Asked Questions

You can contact our support agent via live chat button at bottom right corner. Alternatively, you can call us at (503) 218-3307 or email us at support@perfumehop.com

You can not cancel your order online. If you want an order to be canceled, please contact us via live chat, call us on our phone number or write us an email at cancellations@perfumehop.com

Once your order is confirmed and the package is shipped, you will be provided with a tracking ID via email or phone, you can use that ID to check the status of your order.

If the item you received is faulty by any means, please write us an email immediately at returns@perfumehop.com. We will guide you regarding the return process and refunds.

We offer online payments via Paypal or credit cards. It’s your choice to choose the one which suits best to your needs.